Solutions · AI call center
An AI call center: inbound and outbound calls handled by voice agents
AI voice agents answer incoming calls, make outbound calls such as follow-ups and reminders, and hand the call to your team when a person is needed. We map the call flow, build it and run it.
What is an AI call center?
An AI call center uses AI voice agents to handle phone calls at scale, both incoming and outgoing, instead of or alongside human agents. Routine calls are handled by the agent, and calls that need judgment go to a person.
What you get
Who it’s for
Businesses with more calls than their team can handle, or follow-up calls nobody has time to make.
- 01Inbound: calls answered at any hour, with routing, messages and answers from approved information
- 02Outbound: follow-up, reminder and reactivation calls to people who expect to hear from you
- 03English and Spanish voices
- 04Hand-off to your team with context
- 05A call flow written down before anything is built, and operation by us
Call center work an AI agent can take
Inbound overflow
Calls answered when the team is busy or closed.
Appointment reminders
Outbound reminders and rescheduling.
Follow-up
Calls to leads and customers after a quote or visit.
Reactivation
Reaching out to past customers who have gone quiet.
Outbound calling needs rules
Outbound calls are regulated, and a careless campaign damages a brand. We build outbound flows only for people with a legitimate relationship to your business, and we write the consent, calling-hours and opt-out rules into the scope. Compliance with calling laws remains your responsibility, and we recommend legal review.
Inbound and outbound share one call flow, so what the agent says is consistent.
How it works
A 30-minute call
We map the problem and decide together whether it is a product or a custom build. It is free.
A written scope
Nothing is built before both sides agree, in writing, on what done means. Custom work is quoted in writing.
Built, then operated
You see the work before launch. Every build arrives with a runbook, a recovery plan and a changelog, and we keep it running.
Pricing
The first call is free. Custom work is quoted in writing before anything starts. Pricing depends on scope and volume, and we quote it in writing.
Questions
- What is AI outbound calling?
- It is an AI voice agent placing calls to people, for example reminders and follow-ups, and having a conversation, then handing off or logging the result.
- Is AI outbound calling legal?
- Calling laws vary and apply to AI calls. We build in consent, hours and opt-out handling, and you should have your lawyer review the program.
- What is AI call center software?
- Software that lets AI voice agents answer and place calls, route them and log results. Ours is Voz, operated by us.
- Can it replace our call center?
- It takes routine calls so your team handles the ones needing judgment. We do not promise it replaces anyone.
- How is it priced?
- Voz is scoped per call flow, quoted in writing.
Bring us the problem
Book a free 30-minute call. We tell you whether a product already fits or whether it needs a custom build, and we put the scope in writing.